Return and Refund Policy

At Renvor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy is designed to make the process simple and fair.

1. Return Eligibility

  • To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when you received them.

  • Items must include all tags, labels, and accessories.

  • Certain items may not be eligible for return, including .

2. Return Timeframe

  • Returns must be requested within [1-3] from the date of delivery.

  • Requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed using the original payment method within [4-7 Business Days].

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchange Options

  • Exchanges are available for items that are defective or incorrect.

  • To request an exchange, contact us at [renvor2101@gmail.com] with your order number and details of the item.

  • Exchanges are subject to product availability.

5. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us immediately at [renvor2101@gmail.com] with photos of the damage.

  • We will provide a replacement or full refund, including shipping costs, as quickly as possible.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items otherwise.

7. How to Initiate a Return

  • To start a return, contact our customer support at [renvor2101@gmail.com] with your order details and reason for the return.

  • We will provide instructions on how and where to send your return.

We are committed to making your shopping experience worry-free. If you have any questions about our returns or refunds, reach out to us at [renvor2101@gmail.com]—we’re happy to help.